The Nigerian Communications Commission (NCC) has announced a new proposal that would allow subscribers a 12-month grace period to reclaim unused airtime on deactivated lines.
This initiative, discussed during a virtual forum held in Abuja, aims to address consumer rights while balancing the operational needs of telecommunications companies.
Dr. Aminu Maida, the NCC Executive Vice Chairman/CEO, represented by Rimini Makama, Executive Commissioner for Stakeholder Management, emphasized the importance of the telecommunications sector in Nigeria’s economic growth.
He said, “The prevalence of mobile services and the flexibility offered by prepaid plans have benefitted millions of Nigerians.
However, with the evolving landscape, it has become necessary to address emerging challenges that could undermine consumer rights.”
The proposed guidelines state that subscribers whose lines are deactivated due to inactivity will have one year to claim their unused airtime, provided they can verify ownership.
This is a move to safeguard consumer interests, while allowing operators to maintain efficiency within the industry.
Mrs. Chizua Whyte, Head of Legal and Regulatory Services at the NCC, outlined key provisions of the proposal. “This balances consumer rights with operational practicality,” she explained, “by providing a 12-month window for subscribers to reclaim their unused recharge after deactivation.”
Furthermore, the NCC plans to implement audits on churned numbers, ensuring full transparency. Unclaimed airtime, according to the proposal, cannot be monetized but will be made available for services such as voice calls, data plans, or value-added services.
The NCC has set a 90-day timeline for operators to comply with the new regulations, including consumer education and notification requirements. This initiative aligns with international standards, similar to practices seen in the U.S., EU, and India.
The NCC’s efforts aim to foster a more consumer-centric and transparent telecommunications industry in Nigeria.